Procedures are scattered
In old e-mails, on a shared drive and in the heads of the people who’ve been there longest.
NewHow to connect Nora to your systems
The right solution to every problem
Nora knows your policies, price lists, procedures and rules. It can also handle general questions about your industry, and it connects to the systems you already use.
- Approved documents only
- Says when it doesn’t know, then fills the gap
- Hosted in the EU
What people ask every day
Can I accept a return without a receipt?Who approves a discount over 10%?How do I report an accident at work?Where’s the new price list?How do we do the stock count?How do I issue a credit note?What if the till is down?What gear do I need at the press?
How do I hand over my shift?Who approves an order over €2,000?Are last year’s opening hours still valid?How do I handle an online-order complaint?Where do I report a chemical spill?How long do we hold a reservation?What if a customer loses the receipt?Can I invoice a company?
How it goes today
The answer is somewhere in the company. But where is it, and who can get to it…
In the store, staff call the manager, the manager e-mails head office, and the customer waits. Or someone improvises, and every branch ends up doing it a little differently.
People come and go
Temps, agency staff and new shifts ask the same questions their predecessors asked a month ago.
Managers become the help desk
They answer the same questions several times a day, and there’s little time left to run the shift.
Changes travel slowly
A new procedure starts on Monday, but some branches only hear about it a week later. Until then, customers get two different answers.
How it works
Start with the documents you already have
We do the rollout for you. We upload your documents as they are, so there’s nothing to retype. You only approve what Nora isn’t sure about, and then people ask it the way they’d ask a colleague.
Send us what you have
Handbooks, policies, price lists, e-mails, scans, even recordings of meetings. We upload them for you, and you can add more yourself later.
Processing and go-live
Nora reads your documents and is ready to answer the questions people at your company deal with.
People ask
They type the question or say it out loud, on the phone or on the web. If you can send a text message, you can use Nora.
Verification
Every answer is verified.
AI can sound sure of itself even when it’s making things up. So before showing an answer, Nora checks it with its own algorithm.
Approved records only
Nora answers only from records someone at your company has approved. It doesn’t use the internet or general knowledge.
If it doesn’t know, it says so
It passes the question to someone who knows and keeps their answer. Over time the gaps in your know-how fill up, and next time Nora answers on its own.
Answer checkUp to what percentage can a store manager approve a discount?
Where people work
A phone is enough
In stores and warehouses, people often have no computer and no company e-mail. They do have a phone. And where work happens in your own system, we connect Nora to it.
Phone app
For iOS and Android. Type the question, or just say it.
AvailableWeb and live voice
Ask out loud and Nora answers out loud. Handy when your hands are full or you’re wearing work gloves.
AvailableConnected to your systems
Signed webhooks, documents from inboxes and folders, questions handed to your help desk. Nora inside your own system and a Microsoft 365 connection are on the way.
Available · more comingWhat else Nora does
Once Nora knows your documents, it can train people on them too.
The same approved documents feed mandatory trainings, announcements to every branch and a help centre for your customers.
Trainings with deadlines
Mandatory trainings, such as health and safety, with a due date. You can see for each person whether they’ve finished.
Announcements with read receipts
A change reaches every branch at the same moment, and you can see who has read it.
In practice
What people ask in the store, the office and the plant
Example
A customer’s order is missing an item. What do I do?
Check the order by the number on the receipt. Offer to send the missing item or a refund, and log the complaint.
Source: Complaints procedure
Verified in records
The customer gets a solution right at the counter
- No phone callsNobody calls the manager or head office, and the customer doesn’t have to wait.
- The same in every branchThe morning shift, the night shift and the smallest branch all follow the same rules.
- Confidence for new startersEven someone on their third day in the store knows what to do.
Example
Who approves an order over €2,000?
Your department head, then the finance director. Create the order in the system and attach the quote.
Source: Purchasing policy
Verified in records
No more waiting for accounts to reply
- Fewer questions for accounts and HRNora handles the routine questions, so accounts and HR can get on with their own work.
- Policies in one placeInternal policies and the regulations you follow, at hand for everyone.
- Nora keeps track of changesEveryone knows what changed and when it takes effect.
Example
What protective gear do I need at the press?
Safety glasses, cut-resistant gloves and ear protection. Without them you can’t work at the press.
Source: Press shop safety rules
Verified in records
New starters learn faster and keep the safety rules with them
- Faster onboardingNew starters ask Nora, and the supervisor can stay with the line.
- Ask a third timeNora explains the same thing a third time, even at 3 a.m. Nobody has to feel awkward about asking again.
- Rules on every phoneEveryone has the safety rules and work procedures on their phone, and can ask by voice too.
What it saves
Half an hour a day adds up to full-time jobs
Nora saves each employee 30 minutes a day on average.
Security
Where your data lives and who can see it
Hosted in the EU
The app runs in a data centre in Amsterdam.
A separate instance for each company
Its own database, storage and settings. You don’t share a database with any other customer.
Rights by department
Tags decide who sees what, so someone in the warehouse can’t open HR’s documents.
Two-step sign-in
After the password comes a code from an authenticator app on the phone. The company can require it for everyone. New people are invited by e-mail.
No training on your data
We don’t use your documents or your people’s questions to train AI models.
Nora Private
For companies with strict rules, we’re preparing a version where the AI runs on our own servers in the EU, with no US providers involved.
FAQ
Questions we hear a lot
Didn’t find what you were looking for? Write to us at info@nora-labs.cz.
What if Nora doesn’t know the answer?
It tells you straight and doesn’t make anything up. The question goes to someone who knows, and their answer is kept. Next time everyone gets it, so the gaps fill up over time.
Do we have to rewrite or prepare our documents?
No. Nora reads PDFs, Office files, scans, e-mails and recordings as they are.
How long does it take to get started?
A week on average. Larger rollouts depend on their scope.
Where is our data?
Each company has its own separate instance in a data centre in the EU. We don’t use your documents or questions to train models. For companies with strict rules, there’s Nora Private, where the AI runs on our own servers.
Which languages does Nora speak?
Mainly Czech and English, but it handles other common languages too.
Contact
Let’s talk
Let’s set up a call and talk about working together.